Computer Support Specialist – Bearskin Services – Fort Carson – Full Time

Job title:         Computer Support Specialist – 2 open positions

 

Location:       Colorado Springs, CO

 

Summary: 

Bearskin Services, a Native American company, is seeking IT Support Specialists to provide Tier I Level Information Technology support to the U.S. Army located at Fort Carson, CO.

 

Essential Job Functions:

 

  • Install, configure, troubleshoot and maintain end-user equipment and software.
  • Work directly with the Army Enterprise Service Desk (AESD) in resolving end-user IT related Remedy Trouble Tickets that have been generated by the AESD
  • When warranted, gather additional information related to an open Trouble Ticket
  • Determine the customer’s issue by analyzing the symptoms and determining the underlying problem for a wide range of IT system issues.
  • Apply diagnostic techniques to identify problems, investigate causes, recommend and/or implement solutions to include network connectivity, hardware failure, software, user account, and Email issues.
  • Answer general questions asked by end-users concerning hardware and software problems.
  • Escalate Remedy Trouble Tickets to Tier II, Tier III and/or System Administrators for additional analysis and trouble-shooting.

 

Education/Experience:

  • AA degree in IT, or related field, or a combination of education and work experience equivalency.
  • Must have excellent interpersonal skills including tact and diplomacy.
  • Must have excellent verbal and written communications skills.
  • Working knowledge of the Remedy Trouble Ticketing System

 

Other:

  • Must have or be able to obtain a Secret Security Clearance
  • Must have CompTIA Security + certification
  • Must have Microsoft Windows 7 Certification
  • Microsoft Certified IT Professional – Windows 7
  • Microsoft Certified Solutions Associate – Windows 7
  • Microsoft Certified Solutions Expert – Windows 7

Contact: WTOK – HR at 918-678-4212

Please submit resumes or inquiries to: hr@wtok.org

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